ff88 Privacy Policy — Your Account Data, Our Responsibility
This page sets out how ff88 collects, uses and protects the personal data tied to your account — covering everything from registration details to transaction records linked to Touch 'n Go eWallet, Boost and GrabPay. Access to services depends on local law and eligible regions; the sections below explain exactly what we hold, why we hold it and what you can do about it.
Account Data Protection
Touch 'n Go eWallet & Boost Context
Your Rights Explained
Clear Contact Paths
POLICY POSTURE
How ff88 Handles Your Personal Data
When you register an account with ff88, we collect the details you provide — name, contact information, login credentials and the payment method identifiers associated with your chosen channel, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX online banking. We use this data to operate your account, process transactions, verify identity where required and deliver account-related communications. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors handling a DuitNow transfer or FPX transaction — those parties are bound by data-handling obligations consistent with their respective regulatory requirements. Data we hold about your account activity is retained for as long as your account remains active and for the period required by applicable record-keeping obligations in the jurisdictions where we operate. After the applicable retention period, data is deleted or anonymised. The current state of your stored records is accessible from your account dashboard after login. Our handling practices apply where local law and eligible regions permit access to our services.
Touch 'n Go eWallet
Boost
GrabPay
DuitNow
FPX Online Banking
POLICY COVERAGE SCOPE
What This Policy Covers and What It Does Not
Not every interaction on ff88 falls under the same privacy framework. The four areas below clarify where this policy applies directly, where it applies partially and where you need to look elsewhere for the relevant terms.
Account Access and Registration
This policy covers all personal data collected when you create or update your ff88 account — login details, contact data and security credentials. Any change to your registered information falls within the scope of this policy and the rights described on this page.
Payment Transactions
When a transaction flows through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, ff88 records the transaction reference and amount. The payment processor handles card or wallet data under its own privacy terms; this policy covers only the data ff88 directly holds.
Site Content and Cookies
We use cookies and similar tracking to remember your session, measure page performance and personalise the lobby view. You can review cookie settings in your browser. This policy covers how we use the data those cookies generate, not the cookie behaviour of third-party analytics tools independently.
Third-Party Services
Game content from studios available in the ff88 lobby — including Pragmatic Play, Habanero and Spadegaming — is delivered under those studios' own data practices. This policy does not govern what those studios collect on their own infrastructure; it covers only what passes through your ff88 account.
YOUR DATA RIGHTS
Practical Steps You Can Take Under This Policy
You have concrete actions available to you at any time regarding the personal data ff88 holds. Reviewing what we hold is the starting point — your account dashboard shows the profile details, linked payment methods and transaction history we currently have on record. If any detail is wrong, the account settings page lets you correct your name, contact number or email address directly. Where a field is locked for security reasons, a support request will route it to the correct team. You can raise a question about data handling through our live chat channel or by submitting a written request via the contact path listed in the support section below. We aim to acknowledge data queries and begin reviewing them within the timeframe required by applicable law. If you want to request deletion of your data, note that certain records — particularly those tied to completed financial transactions involving Boost or DuitNow — may need to be retained for the period required by financial record-keeping rules before deletion.
Review Your Records
Log in and open your account dashboard. The profile section shows the personal data currently stored against your account, including registered payment method references.
Correct Account Details
Edit your contact details, registered email or phone number directly in account settings. Locked fields that cannot be self-edited require a support request to update.
Ask a Data Question
Reach out through live chat or the written contact route below. Reference your account ID so the team can locate your records promptly.
Request Data Deletion
Submit a deletion request via the support channel. Records tied to financial transactions may be subject to minimum retention requirements before deletion can be completed.
CONTACT US DIRECTLY
How to Reach ff88 on Privacy Matters
If you have a specific question about how your personal data is handled — or you want to action any of the rights described above — the three channels below are where to start. Have your account ID ready so the team can pull up your records without delay.
Live Chat
Open the chat widget on any page after login. Describe your data query and quote your account ID. The agent will either resolve it directly or escalate it to the data-handling team.
Email Support
Send a written request to our support email address listed in the Help section of your account. Written requests create a reference trail, which is useful for deletion or correction queries.
Account Dashboard
Many data actions — reviewing stored details, checking linked payment methods like Touch 'n Go eWallet or GrabPay — can be started without contacting support at all. Check your dashboard first.
DATA HANDLING PRACTICES
How We Protect and Manage Account Data
Our approach to data handling covers four areas: how data moves, how long it stays, how cookies work and how we respond when things need to change. Each area is described below so you know what to expect from ff88.
Data in Transit
Account and payment data — including references from Boost and FPX transactions — is transmitted over encrypted connections. We do not store full payment credentials; only the reference identifiers needed to match a transaction to your account are retained on our side.
Cookie and Session Data
Session cookies keep you logged into your account across pages. Analytics cookies help us understand how the lobby is used so we can improve category navigation. You can manage cookie preferences in your browser settings at any time.
Retention and Deletion
Active account data is retained for the life of your account plus any mandatory holding period required under applicable financial record rules. When the holding period ends and no retention obligation remains, data is deleted or anonymised. The current status of your records is shown in your account dashboard after login.
Policy Updates
When this policy changes, we update this page and note the revision date at the top. Continued use of your account after a policy update indicates acceptance of the revised terms. For material changes, we may send a notification to your registered contact address.
PRIVACY FAQ
Common Questions About ff88 Privacy Policy
The questions below cover what we get asked most about how personal data works on ff88 — from what we collect at registration to how a GrabPay or DuitNow transaction reference is handled.
What personal data does ff88 collect when I register?
At registration we collect the name, contact number, email address and password you provide. Once you add a payment method, we store the reference identifier for that channel — for example a Boost or GrabPay wallet reference — but not the underlying account credentials of those e-wallets.
Does ff88 share my data with third parties?
We share data only where necessary to operate your account — for example, passing a transaction reference to the FPX or DuitNow processor to complete a deposit. We do not sell your data to third parties for marketing. Game studios such as Habanero or Spadegaming deliver content through the lobby but do not receive your account profile from us.
How do I see what data ff88 holds about me?
Log into your account and open the dashboard. The profile section displays your stored personal details and linked payment method references. Transaction history shows records of completed deposits and withdrawals. If something looks incorrect, update it in account settings or contact support.
Can I ask ff88 to delete my personal data?
Yes. Submit a deletion request through live chat or the email support route. Records tied to completed financial transactions involving Touch 'n Go eWallet, Boost or DuitNow may need to be kept for the minimum period required by financial record-keeping rules. We will confirm what can be deleted immediately and what must be retained.
How does ff88 use cookies on the site?
We use session cookies to keep you logged in as you move through the lobby, and analytics cookies to understand how categories and pages are used. You manage cookie settings in your browser. Disabling analytics cookies does not affect your ability to access your account or make transactions.
What happens to my data if I close my ff88 account?
On account closure, we stop processing your data for operational purposes. Records subject to mandatory financial retention — particularly those linked to completed Boost or FPX transactions — are held for the required period and then deleted or anonymised. The support team can confirm the expected timeline when you request closure.
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